WHat should i do?
NEW: Employee Resource Help
If anyone has questions for our new ERN Coach please feel free to reach out to her at:
Mika Hanson-Edwards
Soar to Success Coach
513-953-8674
Email:mhanson-edwards@selfhelps.org
In the CICL Office on Tuesdays- All submissions are 100% confidential
Utility assistance: found here
Montgomery County assistance with utilities, rent & mortgage due to COVID-19: found here
Employees should use the help desk ticketing system to request help with Transportation, Fiscal, Maintenance and IT/Computer issues.
*Note: Safe Haven Maintenance requests can now be entered under their own section
Use the guidelines below to determine if you should call or enter a ticket. If you call for an item that requires a ticket you may be asked to submit a ticket and then someone will get back to you.
EXPECTED RESPONSE TIMES: IT/Computer issues 1 hour | All others 1-2 business days..
Fiscal - Submit Ticket
- Paycor username / Password help
Maintanance - Submit Ticket
- General repairs, minor reconstruction
- Painting, wall repair
- Changing locks
- Water Line Breaks
- Drain blockage
- Heater / Air Conditioning failure, pilot lights
Please review the Maintenance Guide for assistance prior to submitting a ticket. It can be found here.
IT / Computer - Submit Ticket
- Reporting Work Problems
- Computer problems
- Email, software problems
IT help desk returns calls between 8am and 11pm
Nursing- Submit Ticket
Transportation / Vehicle Repairs
For routine maintenance scheduling:
- Oil Change
- Brake Job
- Tire Rotation
- Lights/Turn Signal Replacement
- Any Non-Emergency Issues
Please include Vehicle Number in Ticket.
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EMERGENCY ISSUES ONLY
Please submit a help desk ticket:
Who to call if
Direct Depost was not recieved - Call Dayton Office 937-898-2220 and ask for Fiscal
NOTE: Fiscal does NOT handle payroll problems including missing hours.
Contact your manager or Program Director for ALL payroll related problems and questions. test
- Van wreck - Call Dayton Office 937-898-2220
- Water Line Breaks - Call Dayton Office 937-898-2220
- Heater / Air Conditioning failure, pilot lights - Call Dayton Office 937-898-2220.
- Internet is down - call home manager